Problems we fixed, and the numbers that moved.

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Problems we fixed, and the numbers that moved.

Every one of these started as somebody's recurring headache — a returns rate that wouldn't fall, a regulator who wouldn't accept the paperwork, a carbon number nobody could defend. Here's what we changed, and the numbers before and after.

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Cut returns from 31% to 12%

D2C apparel brand · 400 SKUs · 14 states

A third of cash-on-delivery orders came back. The delivery was the problem, not the product.

Quality check at the door on every exchange
Two guaranteed re-attempts before anything returns
A tracking page the buyer actually gets sent

Return to origin

12%↓ 61%from 31%

First-attempt delivery

92%↑ 30%from 71%

COD remittance cycle

2days↓ 67%from 6days

Zero temperature failures in 1,940 shipments

Formulations exporter · 9 markets

Two audit trails rejected in a year. The cold chain held; the evidence did not.

Two independent loggers on every consignment
Excursion alerts within ten minutes
One tamper-proof PDF per shipment for the auditor

Temperature excursions

0↓ 100%from 14

Audit queries raised

0↓ 100%from 9

Door-to-door transit

48hrs↓ 50%from 96hrs

Rail instead of road, and 31% less carbon

Components supplier · 3 assembly plants

Inland freight cost was rising faster than volume, and long road runs broke the carbon target.

60% of inland volume moved onto rail
A short road leg from the rail head
Line-side delivery windows held, not averaged

CO₂e per tonne-km

143g↓ 31%from 208g

Inland freight cost

82index↓ 18%from 100index

Line-side window adherence

97%↑ 10%from 88%

Same-day in 11 cities, live in nine weeks

Grocery platform · beyond the metros

Their carrier would not promise same-day outside the top four cities — which is where the growth was.

Their warehouse software wired into our tracking
Dark stores restocked twice a day
Rider ETA read straight into their app

Cities with same-day

11↑ 175%from 4

Orders delivered in window

96%↑ 22%from 79%

Rider idle time

18%↓ 47%from 34%

19,412+PIN codes served
99.1% of India's population, across 741 districts

2,860Delivery centres
Plus 64 gateways and 38 automated sort centres

486KShipments a year
1.9 million parcels a day at peak sortation capacity

8.4MSq ft under management
41 fulfilment centres and 12 bonded facilities

How we measure

The four numbers we report every month

Every account gets the same scorecard, whether it moves four pallets a month or forty thousand parcels a day.

On-time delivery

Measured against the date we first promised, not a revised one. A revision counts as a miss.

Paperwork accuracy

Queries per hundred filings, broken down by cause so the fix is obvious.

Landed cost per unit

Freight, duty, handling and demurrage in one number, tracked against what we quoted you.

Verified CO₂

Per shipment and per tonne-kilometre, on the GLEC method and independently checked.

Behind the numbers

What a rebuild actually looks like

None of these were won on a lower rate. Each one started with two weeks of reading the customer's own exception data — the failed deliveries, the queried documents, the routes that quietly ran late every Thursday.

That review is free, it takes a fortnight, and you keep the findings whether or not you move any volume to us.

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A day on the Nagpur sorting floorEleven thousand parcels an hour, and where they go wrong

How a rebuild runs

Six weeks of watching before we change anything

Every case here started the same way: we ran the route as it was, counted what actually failed, then changed one thing at a time.

Two weeks shadowing your current carrier
The failure counted, not estimated
One change at a time, so the cause is knowable
A monthly scorecard on the same four numbers

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Let's move something

Tell us what needs to ship. We'll tell you how fast and what it costs.

Rate cards for regular volume come back within one business hour.

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