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Talk to an operator
Tell us what needs to move.
Four ways in, not one inbox. Pick the one that matches what you need and it goes straight to the team that owns it, with no queue in between.
What are you moving?
Rate cards for regular volume come back within one business hour. You'll be answered by someone who runs the route, not a form.
What happens next
- Within an hour
A named account lead replies with either a rate card or two questions. - Day two
Sandbox API keys and a test label, so your developers can start before commercials close. - Week one
A free review of your existing routes — you keep the findings either way.
Already shipping with us? Volume changes and new routes go straight to your account lead — you do not need this form.
Nine weeks from contract to eleven cities live. We had budgeted for six months.
VP Growth, a grocery platformSomething's gone wrong
Give us the docket number and we'll pull the live update. We acknowledge every complaint within 48 hours and close it within 30 days.
Got the docket number? check the live update first — it answers most queries in a few seconds.
What we commit to
- Acknowledgement
Within 48 hours, with a ticket number - Resolution
Within 30 days, most inside 3 working days - Damage claims
Settled within 21 days of documents - Missed SLA
Credited to your next invoice automatically
Not happy with the outcome? Say so in the same thread and it goes to the desk manager the same day, with the escalation route to the National Consumer Helpline if you still need it.
What a franchise gets
- An exclusive PIN-code cluster, protected in your contract
- Handhelds, label printers and the full operating software
- Two weeks of training at a regional hub, paid for by us
- Weekly settlement, with cash-on-delivery reconciliation done for you
- A regional partner manager, not a helpline
We have open territory in 214 districts right now, mostly tier-3 and tier-4. We show you the real volume in your cluster before you commit — including where it is thin.
Reach us directly
If you'd rather just call
-
Customer care
Mon–Sat 08:00–21:00 - Support
info@xpressgologistics.com · replies inside 4 working hours - Out of hours
The control tower is staffed 24/7 for live consignments and cold chain.
Registered office
C-39, Mahesh Nagar, Barkat Nagar, Jaipur, Rajasthan - 302015
GSTIN - 08AAACX6586B1Z6
How quickly can you quote a new route?
Rate cards for regular volume come back within one business hour on working days. Project cargo, cold chain and anything needing special handling usually takes a business day, because a planner has to price it properly rather than guess.
Do you handle customs yourselves?
Yes. Our own licensed customs desks sit at 14 ports and airports. That's why our paperwork query rate is 1.4% when the industry average is closer to 8%.
Can you connect to our ERP, warehouse system or online store?
Yes — REST and EDI, plus ready plugins for Shopify, WooCommerce, Unicommerce, Increff, SAP and NetSuite. Most integrations are live in two to three weeks, and the sandbox is open before you sign anything.
What happens if a shipment is late?
You get a new ETA with a plan attached, before you ask. Anything that breaks an agreed SLA is credited to your next invoice automatically — you don't have to claim it.
How does cash-on-delivery remittance work?
Money reaches your registered account in T+2 on working days, with a reconciliation file for every payment so you can match it to orders without building a spreadsheet.
Is cargo insurance included?
Carrier liability is included on every consignment. Full all-risk cover is available per shipment or as an annual policy, and it's included by default on cold-chain and cross- border contracts.
What happens next
An operator, not a queue
Every form here lands with the desk that owns it. No shared inbox, no ticket number that goes quiet.
- Rate cards back within one business hour
- Complaints acknowledged inside 48 hours
- Franchise enquiries answered by a regional manager
- A named person on every account from day one
Let's move something
Tell us what needs to ship. We'll tell you how fast and what it costs.
Rate cards for regular volume come back within one business hour.